Shipping & Return Policy 送貨和退貨政策

Picking up at MTR station
- Tuesday, Thursday 1pm - 2pm - Ngau Tau Kok / Kwun Tong OR 8pm - 10pm Hang Hau / North Point
Courier Delivery
- SF Express
  - Deliver to most commercial and residential areas, including all HK, KLN, NT urban areas, some outlying islands and remote areas.
  - It takes 1 - 3 working days to deliver (Door-to-Door Delivery OR Pick-up at SF Store / SF Locker / 7-11 / Circle K)
    - SF Locker Locations (location list)
    - SF Store Location (Location List)
Shipping Rates
- Free Shipping in Hong Kong for orders above HK$500 (net amount)
- Shipping rates will be calculated based on the item’s weight for orders ineligible with free shipping
Track and Trace
- SF Express (provided track number)
If the order includes pre-order and in-stock items, the whole order will use the pre-order handling to group all items into a single shipment and delivery to cluster.
Return Policy
- Coffee is a food product, we do not offer a general return policy, and cannot accept the return of any opened bag products.
- If there is any quality issue with our coffee, contact us via WhatsApp (852) 6828 3081. We will replace the products and resolve any quality issue.